Terms of service.
Full text of the terms for using 1FAKTURA. The operator is PASIQA OÜ (Tallinn, Estonia); 1FAKTURA is a trademark. The document also links to the cancellation and refund rules.
1. Provider identification
The 1FAKTURA service is operated by PASIQA OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia (hereinafter “the Provider”). 1FAKTURA is a trademark of the Provider. E-mail: info@1faktura.sk.
These terms govern the rights and obligations between the Provider and the User of the 1FAKTURA service.
2. Subject of the contract
The subject of the contract is the provision of the online invoicing service 1FAKTURA in the form of a SaaS subscription. The User obtains access to software that allows issuing invoices, credit notes, advance invoices and delivery notes, generating e-invoices in UBL 2.1, and archiving documents in PDF/A-3.
Current plans: Štart (free), Lite, Biznis, Pro and Účtovník — details and current prices at /cennik.
3. Conclusion of the contract
The contract is concluded by the User registering in the application and accepting these terms (e-mail address confirmation + consent during registration). The User declares to be at least 18 years old and authorised to act on their own behalf or on behalf of the legal entity they represent.
4. Price and payment terms
The current price list is available at /cennik. The Štart plan is free forever with limits of 50 invoices / month and 5 active clients. Paid plans are billed monthly or annually; annual subscriptions get a −20% discount.
Payments are processed by Stripe Payments Europe, Ltd. (Ireland). VAT is determined automatically based on the customer’s country and type — see /storno §5. The invoice is issued by the Provider.
5. Trial period (Pro trial)
For the first Pro plan subscription we offer a 14-day free trial. The trial requires a payment card to be entered at checkout. During the 14 days, Stripe does not charge you any money.
Three days before the trial ends, we send an e-mail reminder. If you don’t cancel the subscription by the end of the trial, on day 15 Stripe automatically charges the plan amount to the card entered at checkout. You can cancel the subscription at any time via the Customer Portal (/dashboard/billing) — no penalties, no cancellation fees.
6. Rights and obligations of the parties
The Provider undertakes to maintain availability of the service with a target of 99.9% uptime (excluding planned maintenance, which we announce in advance). The User must use the service in compliance with the law, must not infringe copyright, and must not provide account access to third parties.
We provide support by e-mail at info@1faktura.sk in Slovak, Ukrainian and English with the goal of responding within 4 business hours.
7. Consumer rights and digital content
For B2C customers, the 14-day right of withdrawal from the contract under § 7 of Act No. 102/2014 Coll. applies. Exception: if you expressly consent to the commencement of digital content delivery before the withdrawal period expires (§ 7(6)(l) of Act No. 102/2014 Coll.), you lose the right to withdraw. We collect this consent at checkout.
Rules for cancelling a subscription and refunds: see /storno.
8. Liability and limitations
The service is provided “as is” with our best effort to keep it functional. The Provider is not liable for indirect damages (lost profits, data loss for reasons beyond its control, outages of payment providers). The Provider’s maximum aggregate liability for damages is limited to the fees the User paid in the 12 months preceding the damage.
The User is responsible for the correctness of data entered into the invoicing system (client addresses, VAT rates, amounts). The Provider only processes the data and does not verify the commercial accuracy of individual invoices.
9. Termination of the contract
The User can cancel the subscription at any time via the Customer Portal. Upon cancellation, access remains until the end of the already-paid period; the account is then switched to the Štart plan with all invoices and clients kept in the archive. Details: see /storno.
10. Complaints and out-of-court dispute resolution
Send complaints to info@1faktura.sk. For B2C customers from the Slovak Republic, the alternative dispute resolution body under Act No. 391/2015 Coll. is the Slovak Trade Inspection (www.soi.sk) — you can also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.
Before opening a dispute, please contact us first — most discrepancies can be resolved the same business day.
11. Final provisions
These terms are governed by the law of the Republic of Estonia (the Provider’s seat). For B2C customers habitually resident in the Slovak Republic, under Art. 6 of the Rome I Regulation the mandatory provisions of Slovak consumer law also apply.
We may update the terms with 30 days’ notice. We notify you of material changes by e-mail and via a banner in the application. The version of these terms is valid from the last-updated date shown below. The Slovak language version of this document is the legally binding one.
Last updated: 11 May 2026 · Version 1.0 · Operator PASIQA OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia