Cancellation and refunds.
Here are the rules for cancelling a subscription and getting a refund in 1FAKTURA. No fine print, no tricks — 14 days free, cancel anytime, exceptional refunds when there are real problems on our side.
1. 14-day free trial
Every new subscription in 1FAKTURA starts with a 14-day free trial. During this period Stripe does not charge you any money and you can cancel the subscription at any time without any cost. If you cancel the trial during this period, we don’t charge anything.
After 14 days, Stripe automatically charges the plan amount to the card you provided at checkout. We send a reminder notification 3 days before the trial ends.
2. Cancelling after the trial ends
After the first valid charge (day 15 from registration) you can cancel the subscription at any time through the Customer Portal at /dashboard/billing. Cancellation is processed at the last day of the already-paid period — until that date your access remains in full.
After the period ends, we move you to the free Štart plan and keep all your invoices and clients. We don’t delete any data without your explicit instruction.
3. Refund for an already-paid period
1FAKTURA sells SaaS subscriptions. In line with standard SaaS-industry practice and § 7(6)(l) of Slovak Act No. 102/2014 Coll. (digital content whose provision started with the consumer’s express consent) we generally do not refund money for an already-paid subscription period. We don’t cut off access; the subscription continues to the end of the period.
Exceptions where we will refund a pro-rata share or the full amount (after review):
- a technical fault on our side caused an outage > 24 hours
- a charge after cancellation (accounting error)
- a duplicate charge due to the payment provider
Request a refund by emailing info@1faktura.sk with the invoice number — we reply within 4 business hours.
4. Plan change (upgrade / downgrade)
Upgrade to a higher plan applies immediately. Stripe bills you the pro-rata difference from today to the end of the current period (pro-rata).
Downgrade to a lower plan applies only from the start of the next period. The original plan stays in full effect until the end of the already-paid period — no pro-rata refunds.
When you switch from monthly to annual, we automatically apply a 20% discount. When you switch from annual to monthly, the annual period runs to its end, and then you move to monthly billing.
5. VAT and tax documents
The subscription is provided by PASIQA OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia. At checkout, Stripe automatically determines the correct VAT rate based on the customer’s country and type:
- SK B2C without VAT ID — 23% Slovak VAT
- SK B2B with a valid VAT ID — reverse charge (VAT is calculated by the buyer)
- EE B2C — 24% Estonian VAT
- Outside the EU — no VAT
Stripe automatically emails you the tax document (invoice) after every successful charge. You can also find the invoice history in the Customer Portal.
6. Dispute or discrepancy
Before opening a chargeback with your bank, please contact us first. The vast majority of discrepancies can be resolved the same day, and a chargeback also brings a fee to both parties.
Email: info@1faktura.sk (reply within 4 business hours in SK / EN / UK)<br/>Correspondence: PASIQA OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia
7. Changes to these rules
We may update these rules with 30 days’ notice. We inform you of material changes by email to the address in your profile and via a banner in /dashboard. The version of these rules is valid from the last-updated date shown below. The Slovak language version of this document is the legally binding one.
Last updated: 11 May 2026 · Version 1.0